Our effort to make our customers satisfied is untiring. But regardless of what we provide, you may not be satisfied as a customer. Having that in mind, we offer refunds without any condition.
Try Before Buying
All our products have a live demo so that you (our customers) can check what they are buying. We advise you to properly check our themes demo and ask questions on our support email, live chat, or blog. Our super friendly and expert support engineers are always available to answer all your questions related to our products. You can also send us an email to [email protected] or fill up this contact form.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve opened a support ticket on our Helpdesk but you didn’t get any response in 48h (business days only).
- The product’s main description was fully misleading.
– then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the products were already downloaded by you.
- The products were bought by your employee or inmate using your payment method which he/she had legal access to.
- You refused to provide our support staff with access to your website to investigate the product you are having issues with.
- It has expired more than 15 days after purchase and you even didn’t add at least one ticket on CouponThemes Helpdesk with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
- Renewals or upgrades will not be eligible for a refund.
CouponThemes offers a full or partial refund within 15 business days starting from the moment when the member makes the payment. In this case, CouponThemes has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you get a refund you cannot use the downloaded premium products anymore.
- If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to all licenses of our membership plans. Please contact us if you need further information.
Last updated on March 01, 2022